Shipping policy

Thottathil Silks and Cottons, referred to as "we" and "us", operates the website (thottathilsilks.com/) referred to as the "Website". When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

General

Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.

Free Shipping Across India

We offer free shipping on all orders across India. There are no additional delivery charges—your final purchase amount at checkout is the total you pay..

Returns

3.1 Returns Policy

At Thottathil Silks and Cottons, returns are accepted only in cases where the item received is damaged, defective, or wrongly delivered. To be eligible for a return, the issue must be reported within 5 days of receiving the item, along with proper photo or video proof.
The item must be unused, in its original condition, and with the original packaging intact.
Returns due to change of mind, dislike of color/design, or other personal preferences will not be accepted for fabrics.
Once the returned item is received and inspected, we will process the refund or replacement accordingly.

Delivery Terms

4.1 Transit Time Domestically

Typically, it takes 2 to 7 days for domestic shipments to be delivered.

4.2 Transit time Internationally

International shipping typically takes between 4 to 22 days in transit, with the exact duration depending on the courier chosen. An accurate estimate can be provided during the checkout process when selecting the courier.

4.3 Dispatch time

Orders are typically sent out within 2 working days after payment has been received.
The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.

4.4 Change Of Delivery Address

Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.

4.5 P.O. Box Shipping

Thottathil Silks and Cottons will only use postal services for delivering to P.O. box addresses. Courier services are not available for these types of addresses.

4.6 Military Address Shipping

The shipping of packages to military addresses is possible with USPS, however, courier services do not offer this service.

4.7 Items Out Of Stock

In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

Tracking Notifications

Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.

Parcels Damaged In Transit

In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.

Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.

Cancellations

You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our refund policy for further information.

Insurance

The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.

Customer service

For all customer service enquiries, please conact us at 8086009944.